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2026 Therap North Dakota Conference
Wednesday, June 3
 

8:00am CDT

Registration
Wednesday June 3, 2026 8:00am - 9:00am CDT
Galleria Foyer
Galleria Foyer
Wednesday June 3, 2026 8:00am - 9:00am CDT
Galleria Foyer
  General

9:00am CDT

Welcome and State Discussion
Wednesday June 3, 2026 9:00am - 10:00am CDT
Galleria Ballroom
Galleria Ballroom
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
#N/A
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
State of Residence:
New York

What year did you begin working in the field?
1993

What year did you start working at Therap?
2014

Accreditations you want to note
NCUD Graduate, CQL Interviewer, CtLC Ambassador

LinkedIn Profile Link:
https://www.linkedin.com/in/jeffreycovington/

What is your ... Read More →
Wednesday June 3, 2026 9:00am - 10:00am CDT
Galleria Ballroom
  General

10:20am CDT

Review your Therap Setup
Wednesday June 3, 2026 10:20am - 11:10am CDT
Picasso/DaVinci
Focused on Provider Admins, this session is a great opportunity to review your Therap setup—including Programs, Caseloads, and Super Roles.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
Wednesday June 3, 2026 10:20am - 11:10am CDT
Picasso/DaVinci
  Admin/Access/Intake

10:20am CDT

1915i Project: From Go-Live to Successful Billing, What's Next?
Wednesday June 3, 2026 10:20am - 11:10am CDT
Wyeth/Rockwell
FAQs and Troubleshooting for System Setup, Provider Roles, and Audit-Ready Reporting.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Wednesday June 3, 2026 10:20am - 11:10am CDT
Wyeth/Rockwell
  Billing

10:20am CDT

GER Basics- Entering the Event
Wednesday June 3, 2026 10:20am - 11:10am CDT
Renoir/Russell
This session provides a comprehensive, step-by-step guide to mastering the General Event Report (GER) workflow, covering basics, access, and corrective actions. Learn to accurately document injuries, medication errors, and more to ensure full compliance and effective incident management.
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Wednesday June 3, 2026 10:20am - 11:10am CDT
Renoir/Russell
  Service Documentation

10:20am CDT

Plan of Care
Wednesday June 3, 2026 10:20am - 11:10am CDT
Van Gogh/Rembrandt
1915(i) Plan of Care- from creation to Pre-Authorizations, to Changes/Updates
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Wednesday June 3, 2026 10:20am - 11:10am CDT
Van Gogh/Rembrandt
  Service Documentation

11:20am CDT

EVV 101
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Wyeth/Rockwell
The What, Why, Where and How of documenting EVV services in Therap
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Wyeth/Rockwell
  Scheduling/EVV

11:20am CDT

ISP Programs 101
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Picasso/DaVinci
Join this session to explore key considerations for creating high-quality ISP Programs.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Wednesday June 3, 2026 11:20am - 12:10pm CDT
Picasso/DaVinci
  Service Documentation

11:20am CDT

Overview of the Behavior Plan
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Van Gogh/Rembrandt
Master the complete lifecycle of the Behavior Plan, from the initial administrative setup of antecedents and interventions to the creation of person-centered plans. You will gain expertise in tracking behaviors using event or interval data and leveraging module reporting options for effective monitoring.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Van Gogh/Rembrandt
  Service Documentation

11:20am CDT

Introduction to Therap AI, Part 1
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Renoir/Russell
Learn how Therap is harnessing HIPAA-compliant AI to revolutionize documentation. Discover the QA Assistant to slash staff time and boost accuracy with real-time notifications for potential GER and Vital Signs events. We will also explore AI Summaries covering T-Logs, Case Notes and ISP Data
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
#N/A
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
State of Residence:
New York

What year did you begin working in the field?
1993

What year did you start working at Therap?
2014

Accreditations you want to note
NCUD Graduate, CQL Interviewer, CtLC Ambassador

LinkedIn Profile Link:
https://www.linkedin.com/in/jeffreycovington/

What is your ... Read More →
Wednesday June 3, 2026 11:20am - 12:10pm CDT
Renoir/Russell
  Therap AI

12:10pm CDT

LUNCH
Wednesday June 3, 2026 12:10pm - 1:10pm CDT
Galleria Ballroom
Galleria Ballroom
Wednesday June 3, 2026 12:10pm - 1:10pm CDT
Galleria Ballroom
  General

1:10pm CDT

ND Aging Billing Workflow: From EVV to Claim Submission
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Wyeth/Rockwell
Join us for a session focused on ensuring that (EVV) data is complete, Claim Templates are entered, and the correct process for generating and sending Professional Claims.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Wyeth/Rockwell
  Billing

1:10pm CDT

At a Glance: Gaining Insights with In-Module Dashboards
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Renoir/Russell
Are you looking to improve your ongoing QA? Join us as we take a tour of Therap's suite of data dashboards which can provide relevant information about various modules at glance.
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Renoir/Russell
  Quality Assurance

1:10pm CDT

Case Notes for 1915(i) Providers
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Van Gogh/Rembrandt
Join us as we discuss creating Case Notes, troubleshooting issues, and Case Note Billing
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Van Gogh/Rembrandt
  Service Documentation

1:10pm CDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Picasso/DaVinci
Join us for a Hands-On session, designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
Wednesday June 3, 2026 1:10pm - 2:00pm CDT
Picasso/DaVinci
  Service Documentation

2:10pm CDT

Developing Provider Admin Procedures
Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Van Gogh/Rembrandt
A Provider Admin focused session covering key responsibilities from start to finish. We’ll review intaking new individuals, staff communication, updating user privileges, resetting passwords, and investigating via Activity Tracking.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Van Gogh/Rembrandt
  Admin/Access/Intake

2:10pm CDT

Medication History & Daily MAR
Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Renoir/Russell
Explore the dynamic capabilities of the Medication History and Daily MAR modules to master compliant medication management. We will review all the "bells and whistles," including the seamless interface with Drug Data Bank and Pharmacy Interface, intuitive color-coding for administration, and the ability to set up recurring and PRN medication schedules. Learn how these integrated features enhance...
See More →
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Renoir/Russell
  Health/Medical

2:10pm CDT

Personal Finance
Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Wyeth/Rockwell
Get an essential overview of managing an individual's Personal Finance within Therap. This session covers initial setup, efficient record keeping of transactions, tracking receipts, and the critical steps for reporting and account reconciliation.
Therap Presenters
avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Wyeth/Rockwell
  Service Documentation

2:10pm CDT

Crafting Your Agency's AI Policies and Procedures
Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Picasso/DaVinci
Worried about the use of AI at your Agency? We'll deep dive into crafting the policies, procedures, and guidelines you need to manage its use effectively.
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
#N/A
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
State of Residence:
New York

What year did you begin working in the field?
1993

What year did you start working at Therap?
2014

Accreditations you want to note
NCUD Graduate, CQL Interviewer, CtLC Ambassador

LinkedIn Profile Link:
https://www.linkedin.com/in/jeffreycovington/

What is your ... Read More →
Wednesday June 3, 2026 2:10pm - 3:00pm CDT
Picasso/DaVinci
  Therap AI

3:10pm CDT

Mastering Attendance for DD Providers from Data Entry to Claim Submission
Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Wyeth/Rockwell
Focusing on the correct workflow for documenting attendance. How to run reports to identify unbilled or pending attendance records and ensure all services are captured.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Wyeth/Rockwell
  Billing

3:10pm CDT

Creating a Training Plan: Therap's Training Resources
Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Picasso/DaVinci
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Picasso/DaVinci
  General

3:10pm CDT

Family Home Care/Family Personal Care Informational session
Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Renoir/Russell
Join us for a collaboration bewtween representatives from the state of North Dakota the QSP Hub and Therap
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Renoir/Russell
  General

3:10pm CDT

Using ISP Programs/ISP Data to Document and Prepare for Audits. ND DD & Aging providers
Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Van Gogh/Rembrandt
Learn how to utilize ISP data as supporting documentation for anything you bill in Therap!
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Wednesday June 3, 2026 3:10pm - 4:00pm CDT
Van Gogh/Rembrandt
  Service Documentation

4:10pm CDT

Closing the Loop
Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Wyeth/Rockwell
Close the Loop: Your Unanswered Questions
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Wyeth/Rockwell
  General

4:10pm CDT

Staff Communication Tools
Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Van Gogh/Rembrandt
Master the full suite of staff communication tools, including T-Logs and SComms, to ensure seamless information exchange and coordination across your agency. Attend this session to learn how to implement mandatory Signup Agreements and configure Notifications to boost staff accountability and streamline secure, data-driven documentation.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Van Gogh/Rembrandt
  General

4:10pm CDT

Health Tracking 101
Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Picasso/DaVinci
Learn the complete Health Tracking and reporting workflow in Therap to efficiently monitor vital signs, appointments, and medication history. Master the data entry, configuration, and Business Intelligence dashboard features to make data-driven decisions that improve individual care outcomes.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Picasso/DaVinci
  Health/Medical

4:10pm CDT

QSP Q&A
Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Renoir/Russell
This session is designed for Individual QSPs to get your questions answered from Therap experts
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
Wednesday June 3, 2026 4:10pm - 5:00pm CDT
Renoir/Russell
  Scheduling/EVV
 
Thursday, June 4
 

8:00am CDT

Registration
Thursday June 4, 2026 8:00am - 9:00am CDT
Galleria Foyer
Galleria Foyer
Thursday June 4, 2026 8:00am - 9:00am CDT
Galleria Foyer
  General

9:00am CDT

AI Plenary
Thursday June 4, 2026 9:00am - 10:00am CDT
Galleria Ballroom
Galleria Ballroom
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
#N/A
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
State of Residence:
New York

What year did you begin working in the field?
1993

What year did you start working at Therap?
2014

Accreditations you want to note
NCUD Graduate, CQL Interviewer, CtLC Ambassador

LinkedIn Profile Link:
https://www.linkedin.com/in/jeffreycovington/

What is your ... Read More →
Thursday June 4, 2026 9:00am - 10:00am CDT
Galleria Ballroom
  General

10:20am CDT

Medication History & Daily MAR
Thursday June 4, 2026 10:20am - 11:10am CDT
Renoir/Russell
Explore the dynamic capabilities of the Medication History and Daily MAR modules to master compliant medication management. We will review all the bells and whistles, including the seamless interface with Drug Data Bank and Pharmacy Interface, intuitive color-coding for administration, and the ability to set up recurring and PRN medication schedules. Learn how these integrated features enhance...
See More →
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
Thursday June 4, 2026 10:20am - 11:10am CDT
Renoir/Russell
  Health/Medical

10:20am CDT

Making A Therap Audit Plan
Thursday June 4, 2026 10:20am - 11:10am CDT
Van Gogh/Rembrandt
Discover how to build a practical, scalable Therap audit plan that ensures documentation integrity, regulatory compliance, and continuous quality improvement. This session will equip you with the essential steps for setting risk-based audit priorities, defining responsibilities, and consistently turning findings into actionable improvements for your agency.
Therap Presenters
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
Thursday June 4, 2026 10:20am - 11:10am CDT
Van Gogh/Rembrandt
  Quality Assurance

10:20am CDT

EVV 101
Thursday June 4, 2026 10:20am - 11:10am CDT
Wyeth/Rockwell
The What, Why, Where and How of documenting EVV services in Therap
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Thursday June 4, 2026 10:20am - 11:10am CDT
Wyeth/Rockwell
  Scheduling/EVV

10:20am CDT

Secure Video Documentation - Hands-On!
Thursday June 4, 2026 10:20am - 11:10am CDT
Picasso/DaVinci
Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

Thursday June 4, 2026 10:20am - 11:10am CDT
Picasso/DaVinci
  Service Documentation

11:20am CDT

Deep Dive: Troubleshooting Service Utilization Limits
Thursday June 4, 2026 11:20am - 12:10pm CDT
Wyeth/Rockwell
A deep dive at proactively managing and tracking monthly authorized units across individuals and programs using Therap's reports. Learn how to prevent billing overages and minimize service interruption.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Thursday June 4, 2026 11:20am - 12:10pm CDT
Wyeth/Rockwell
  Billing

11:20am CDT

Staff Turnover: Onboarding a New Provider Admin & Accelerated Account Setup
Thursday June 4, 2026 11:20am - 12:10pm CDT
Van Gogh/Rembrandt
Staff turnover shouldn't stall your digital transformation. This session provides an accelerated path for a new Provider Administrator (PA) inheriting an ongoing implementation, where you'll quickly master the PA's key responsibilities, review critical milestones, and ensure your implementation stays on track for a seamless transition.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Thursday June 4, 2026 11:20am - 12:10pm CDT
Van Gogh/Rembrandt
  General

11:20am CDT

Therap Trivia
Thursday June 4, 2026 11:20am - 12:10pm CDT
Picasso/DaVinci
Who is the Therap expert in the room? Join us for an interactive game designed to test your Therap knowledge!
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
Thursday June 4, 2026 11:20am - 12:10pm CDT
Picasso/DaVinci
  General

11:20am CDT

Introduction to Therap AI, Part 2
Thursday June 4, 2026 11:20am - 12:10pm CDT
Renoir/Russell
This session offers a preview of upcoming AI capabilities within Therap, highlighting how new tools are designed to support providers. The session will preview emerging features, explain the thinking behind them, and discuss how they may shape documentation, quality assurance, and provider workflows.
Therap Presenters
avatar for Justin M. Brockie

Justin M. Brockie

Chief Operating Officer, Therap Services
#N/A
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services
State of Residence:
New York

What year did you begin working in the field?
1993

What year did you start working at Therap?
2014

Accreditations you want to note
NCUD Graduate, CQL Interviewer, CtLC Ambassador

LinkedIn Profile Link:
https://www.linkedin.com/in/jeffreycovington/

What is your ... Read More →
Thursday June 4, 2026 11:20am - 12:10pm CDT
Renoir/Russell
  Therap AI

12:10pm CDT

LUNCH
Thursday June 4, 2026 12:10pm - 1:00pm CDT
Galleria Ballroom
Galleria Ballroom
Thursday June 4, 2026 12:10pm - 1:00pm CDT
Galleria Ballroom
  General

1:10pm CDT

Referral Process for Oversight, Case Management and Linked Providers
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Van Gogh/Rembrandt
This session will focus on Oversight Accounts. Learn how to navigate the Referral Process for Unified Individuals across linked accounts. This is essential training for Oversight, Case Management, and Linked Providers to ensure seamless and efficient transitions for individuals requiring services.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Van Gogh/Rembrandt
  Admin/Access/Intake

1:10pm CDT

Single Sign-On (SSO) Now!!
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Picasso/DaVinci
Are you tired of typing in your password? Join us for a Hands-On workshop where Super Admins will be able to setup and configure Single Sign On for their agency. Please note this requires Super Admin permission, as well as Identity Provider Administrative access to configure. *Please note: this is for IT managed email accounts. 


Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Picasso/DaVinci
  Admin/Access/Intake

1:10pm CDT

The Unclaimed Claims Hunt: Ensuring All Services are Billed
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Wyeth/Rockwell
This session assists providers in analyzing and acting on the different Reports to ensure no billable services are missed, improving revenue capture, and optimizing the billing workflow.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Thursday June 4, 2026 1:10pm - 2:00pm CDT
Wyeth/Rockwell
  Billing

1:10pm CDT

Quality Assurance 101: What's the Plan?
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Renoir/Russell
This session offers the definitive blueprint for moving beyond a "perfect world" fantasy to a standardized, accountable system. Learn to define agency goals, leverage Therap's reports for data audits, and create a continuous QA cycle that drastically improves organizational efficiency and quality.
Therap Presenters
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Thursday June 4, 2026 1:10pm - 2:00pm CDT
Renoir/Russell
  Quality Assurance

2:10pm CDT

Review your Therap Setup
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Van Gogh/Rembrandt
Focused on Provider Admins, this session is a great opportunity to review your Therap setup—including Programs, Caseloads, and Super Roles.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Van Gogh/Rembrandt
  Admin/Access/Intake

2:10pm CDT

Deeper Dive into Therap Connect
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Picasso/DaVinci
Discover the benefits of using smart devices to enhance the quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Thursday June 4, 2026 2:10pm - 3:00pm CDT
Picasso/DaVinci
  Health/Medical

2:10pm CDT

Troubleshooting Common Scenarios with Scheduling/EVV
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Wyeth/Rockwell
Did your staff forget to Check-out? Is there no Service listed when trying to use Self-Check-In? Join us as we cover how to troubleshoot these common scenarios and more.
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Wyeth/Rockwell
  Scheduling/EVV

2:10pm CDT

GER Basics- Entering the Event
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Renoir/Russell
This session provides a comprehensive, step-by-step guide to mastering the General Event Report (GER) workflow, covering basics, access, and corrective actions. Learn to accurately document injuries, medication errors, and more to ensure full compliance and effective incident management.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Thursday June 4, 2026 2:10pm - 3:00pm CDT
Renoir/Russell
  Service Documentation

3:10pm CDT

Navigating Therap Billing Reconciliation
Thursday June 4, 2026 3:10pm - 4:00pm CDT
Wyeth/Rockwell
A Deep Dive into Therap's Reconciliation Report and Claims. Managing ND Checkwrites in Therap, Including Key FAQs and Troubleshooting Strategies.
Therap Presenters
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
avatar for Gerrit Hunt

Gerrit Hunt

Senior Business Analyst, Therap Services
#N/A
Thursday June 4, 2026 3:10pm - 4:00pm CDT
Wyeth/Rockwell
  Billing

3:10pm CDT

Creating a Training Plan: Therap's Training Resources
Thursday June 4, 2026 3:10pm - 4:00pm CDT
Picasso/DaVinci
Each Therap user's training plan can look a little different. Let us show you the various training tools we have available to help you every step of the way.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

Thursday June 4, 2026 3:10pm - 4:00pm CDT
Picasso/DaVinci
  General

3:10pm CDT

Day in the Life: Quality Assurance for 1915(i)
Thursday June 4, 2026 3:10pm - 4:00pm CDT
Van Gogh/Rembrandt
If you're a 1915(i) provider, join us to see how a Quality Assurance Monitor navigates their daily workflow by exploring the different components and levels of quality assurance within Therap.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Deborah Hibbard Brito

Deborah Hibbard Brito

Senior Support Specialist II, Therap Services
State of Residence:
Maine

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

What is your favorite thing about working for Therap?

I like to see how complete, and accessible documentation changes the lives of individuals.

What's the most c... Read More →
Thursday June 4, 2026 3:10pm - 4:00pm CDT
Van Gogh/Rembrandt
  General

3:10pm CDT

Family Home Care/Family Personal Care Informational session
Thursday June 4, 2026 3:10pm - 4:00pm CDT
Renoir/Russell
Join us for a collaboration bewtween representatives from the state of North Dakota the QSP Hub and Therap
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

Thursday June 4, 2026 3:10pm - 4:00pm CDT
Renoir/Russell
  General

4:10pm CDT

Return to the Basics - Things You Forgot from Your Implementation
Thursday June 4, 2026 4:10pm - 5:00pm CDT
Picasso/DaVinci
Rediscover all the things you might have forgotten from early implementation. Join us as we look at using Splash Messages, Signup Agreements, Notifications and more to increase your overall usage of Therap!
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Thursday June 4, 2026 4:10pm - 5:00pm CDT
Picasso/DaVinci
  Admin/Access/Intake

4:10pm CDT

Closing the Loop
Thursday June 4, 2026 4:10pm - 5:00pm CDT
Wyeth/Rockwell
Close the Loop: Your Unanswered Questions
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Therap Services

avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Thursday June 4, 2026 4:10pm - 5:00pm CDT
Wyeth/Rockwell
  General

4:10pm CDT

QSP Q&A
Thursday June 4, 2026 4:10pm - 5:00pm CDT
Renoir/Russell
This session is designed for Individual QSPs to get your questions answered from Therap experts
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Toni-Ann Larnaitis

Toni-Ann Larnaitis

Senior Support Specialist II, State Team Billing, Therap Services
State of Residence:
New Jersey

What year did you begin working in the field?
2004

What year did you start working at Therap?
2019

Accreditations you want to note
Associate of Arts (A.A.)
Brookdale Community College, Lincroft, NJ

LinkedIn Profile Link:
www.linkedin.com/in/toni-ann-larnaiti... Read More →
Thursday June 4, 2026 4:10pm - 5:00pm CDT
Renoir/Russell
  Scheduling/EVV

4:10pm CDT

Time Tracking
Thursday June 4, 2026 4:10pm - 5:00pm CDT
Van Gogh/Rembrandt
Join us to move beyond the basics and unlock the full potential of Time Tracking. This session will provide actionable strategies and real-world examples to help your agency improve efficiency and gain unprecedented operational insights from your Therap data.
Therap Presenters
avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

avatar for Michelle Young

Michelle Young

Assistant Director of Support, Therap Services

Thursday June 4, 2026 4:10pm - 5:00pm CDT
Van Gogh/Rembrandt
  Service Documentation
 
2026 Therap North Dakota Conference
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